The 2021 World Has Changed. So Should Your Content

I’m not shaming you for wearing jogging pants right now. Frequently. Sometimes with a button-up business shirt to attend that work-from-home business call. I get it – we all needed those soft, forgiving pants for emotional support in 2020.

While I fully applaud jogging pants self-care, your 2021 marketing content should be dressed better. As other aspects of your business have likely changed over the past year, so to should your business communications.

With the world largely at home and highly captive online, try these top four 2021 content writing tips to better serve your post-COVID audience.

Don’t feed the funk

The pandemic funk is real. A constant tide of negative and fearful 2020 content has taken a serious and lasting toll on many. More than ever, data suggests people are seeking mental relief online – in the form of entertaining, funny and creative content.

That doesn’t mean there’s no place for serious messages. It is just a challenge – to do better with the information you need to deliver. To somehow make difficult or dry topics, less so. To balance harder topics with lighter relief in some way. The world and your content are not always sunny, but try to leave readers better with each interaction, without feeding that funky funk.

Offer value – fast

Before you pen that next #longpost, stop. Back up and try the #shortpost version, please. It’s true, storytelling is an integral part of positioning your overall brand, but not an invitation for excessive use of long form copy. At some point, we’ve all muted or unfollowed that one over-sharing brand or person. Don’t create excessive noise – don’t be that person.

Across social, web, email marketing or blog content, drive to your point fast. Respect that your reader, more than ever, may be dealing with mental overwhelm. Hit key messages quick, and pump out that genuine value. It is a waste of everyone’s time if that long meandering message is never read.

Mix your methods

The weary mind needs variety, so create interest by changing it up. It’s great to model admired peers or competitors, but resist the call to ‘sameness’. When email templates, social feeds and web pages in your industry start to fall into the same look and feel, strive to find what makes you unique.

Maybe it’s time to change up your brand colour palette? Establish a clearer brand voice in your writing, or explore more behind-the-scenes video of your business at work. Insights and analytics can reveal a lot about what’s working and not, but don’t miss the opportunity to directly ask readers themselves – what more can I do for you?

Listen – or appear tone deaf

I hope the words ‘unprecedented times’ finally met the fiery demise they deserved in the dumpster fire that was 2020. Like so many other pat and canned phrases emerging during the unfolding pandemic, these words became a bitter coffee none wanted to drink.

Oversaturation of message is common when major topics are trending. Also, easy to avoid – especially if you are actually listening. Dedicate time and energy to researching and paying attention to the broader online conversation. By all means, plan and author your content calendar in advance, but be prepared to pivot as needed. Issuing a canned message on a day where a local or global issue demands recognition can make you appear tone deaf, insensitive or just plain cold.

It’s a new year – wishing you health and success on your 2021 content strategy journey. Need help getting your content out of jogging pants? Contact KimberlyMacG Creative.

How to Define Your Brand Voice and Be Less Boring

Do I like you? Could we be friends?

If you’re human, your personality will tell me a lot. If you’re a piece of writing, your brand voice is how I will feel you out.

Like everyone else consuming information, I don’t have much time or attention to spare. Although a flashy brand appearance might turn my head, it’s the brand voice behind the content that can persuade me to stay.

Brand voice is key to building connection. Consistent application of that connection fosters loyalty and trust. In a world full of repetitive, dull content, brand voice is your chance to break free of the boring and project your brand’s best self.

What is Brand Voice?

Brand voice is the core personality or ‘soul’ of your content. That soul is equal parts word choice, attitude, emotion and brand-specific values – infused into every communication.

At best, this voice can elevate your brand through a strategic, audience-focused approach. At worst, lack of voice can fracture your image, creating a generic, inconsistent brand experience.

Failing to define your brand voice is like letting someone else decide your personality. Either tell your audience with confidence who you are, or your content will leave them to make their best guess.

Three Ways to Start Building Your Brand Voice

Refining your brand voice can breathe new life into your content strategy.

It may sound like work, but there’s room for fun, too. Some simple starter exercises can help you get clear on how and what you want to say and who you want to hear it.

1. Get to know your audience

Before deciding how you speak, consider who you’re speaking to. Identify your target audience and creep them like it’s your job. Google and social analytics can help, as well as local market data linked to the age, gender and geographic area of your clients. It’s also ok to ask. If you already have an existing audience to learn from, informal polls or quizzes can produce useful behaviour, preference and habit insights.

2. Choose three adjectives

If your brand voice had a body, who might he or she be? Brainstorming adjectives can help that image take shape. Capture as many adjectives that come to mind when visualizing your voice, then narrow your list to top three. Is your voice clever? Progressive? Passionate? Bold? This simple thought process can help you articulate your unique and distinct vision.

3. Choose a celebrity persona

If you’re stuck for inspiration, try a celebrity association. If your brand voice could walk the red carpet, what characteristics would they embody? Are we talking more of an irreverent Lady Gaga? Or a tailored Tom Hanks? Are your brand vibes more extroverted icon, or subdued man of mystery? There’s no wrong answer and gut instincts can offer great insights as you begin your discovery process.

Invest the Time to find Your Brand Voice

There are many more strategic methods to define and implement a brand voice, but starting with these basics is a great way to jump in. Brand voice should be a business priority – no matter your product or service.

Try some brainstorming, spend some time studying the brand voice of others you admire, or reach out to get some help to get started. Don’t settle for a generic, boring version of yourself. You’re unique and worthy of attention and your brand voice is anxious to get out!

Need help finding your Brand Voice? Contact KimberlyMacG Creative.